How long will it take to receive my order?

Orders are typically processed the next day and ship our every Monday, Wednesday, and Friday. Once shipped, it takes 3-5 business days to receive your order.

Do you ship internationally?

We currently ship internationally to Canada, Australia, and the UK. We are hoping to expand our international shipping options to additional countries in the near future.

I need to update my card information on file.

No problem at all. Please make sure you are logged into your account here.On a desktop/laptop: Click on the "person icon" next to the shopping bag located at the upper right-hand side or your screen. On mobile: Click on the "three-bar" menu, located at the upper left-hand side of your screen. Scroll all the way down and click on the person icon.You will be able to update your credit card information here as well as update/manage your addresses and view order history.If you are still unable to update your card information, you can email customer service at tiffanyhill@thepinkcrumbb.shop

I need to update my mailing or shipping address.

Make sure you are logged into your account here.On desktop/laptop, click on the "person icon" next to the shopping bag icon located at the upper right-hand side or your screen. On mobile, click on the "three-bar" menu, located at the upper left-hand side of your screen. Scroll all the way down and click on the person icon.-You will be able to update/manage your addresses, view order history, update your credit/debit card information and more.If you are still unable to update your shipping address, please email custoer service at tiffanyhill@thepinkcrumbb.shop

How can I view my order history?

Make sure you are logged into your account here.On desktop/laptop, click on the "person icon" next to the shopping bag icon located at the upper right-hand side or your screen. On mobile, click on the "three-bar" menu, located at the upper left-hand side of your screen. Scroll all the way down and click on the person icon.-You will be able to update/manage your addresses, view order history, update your credit/debit card information and more.

I need to cancel an order

No worries! You can cancel an order as long as it hasn’t been fulfilled yet. Once an order has been fulfilled, it can no longer be canceled.To cancel:Sign in to your accountGo to Order HistorySelect your order and click Cancel (if eligible)

I placed an order but did not receive a tracking number

Tracking numbers are sent automatically by email once your order ships. 🩷 If you don’t see yours:Double-check your spam/junk folderMake sure you entered an email address at checkout (without one, we can’t send tracking info)Still can’t find it? No problem — just email us and we’ll be happy to help! ✨

What happens if I order pre-sale items together with in-stock items?

All items in an order ship together. 🩷 If you’d like in-stock items shipped right away, they’ll need to be placed in a separate order from pre-sale items.

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

Please see detailed policy here.

My order still hasn't shipped or my tracking number hasn't updated

If your order hasn’t shipped yet or your tracking hasn’t updated, the most common reason is that you purchased pre-sale/pre-order items. In that case, a shipping label may have been created, but we’re still waiting for those items to arrive before the package goes out. 🩷If your order wasn’t a pre-order — or if you’re worried about a possible delay — please reach out to us and we’ll be happy to check on it for you to make sure your package isn’t lost. ✨

How do I access my gift card?

To access your monthly gift card, please do the following:Sign in to the member portal hereClick on the Pink or Platinum DashboardScroll down and the very first resource will contain information pertaining to gift cards and additional product discounts available to you.Hope that helps!

I forgot to enter my discount code

If you forgot to enter your discount code, you can cancel your order and place it again so long as it has not yet been fulfilled.To do so, please click on your account to view your order history.Note: if your order has already been fulfilled, it is too late to provide discounts or change it in any way.

Will my gift cards roll over to the next month?

Gift cards reset each month 🩷They can’t be saved or rolled over, but don’t worry — a brand-new one is added to your account at the start of every month.

Can I use my gift card more than once each month?

Gift cards are single-use only and must be used in full. A new one is added every month!

My gift card code is not working

Please make sure you are entering in your code exactly as it appears in your member dashboard. If you are still having trouble, please email customer service and we will take a look for you.

I can't log into my membership. What should I do?

Let’s troubleshoot!First, be sure you're logging in here: Member Sign-In PageDouble-check that you're using the same email address you used when you joined. It must be the email associated with your payment method (credit/debit, PayPal, etc).If you’re not sure which email that is, try searching your inbox for a welcome email from us — it’s sent right after you enroll.

I didn’t get a welcome email when I joined. Does that mean it didn’t go through?

If you didn’t receive your welcome email, there are usually two reasons:You may have accidentally used a different email than you intended (like a work email instead of personal OR the payment method you used is a different email).There might be a typo in the email you entered at checkout.If you believe your email was entered wrong, please contact us here.

I think I used the wrong email when signing up. Can you help?

No worries — it happens! If you’re unsure which email you used or need help correcting a typo, go ahead and message us through this chat and we’ll look into it for you.

I’m being asked to purchase the membership again, but I already joined.

That usually means you’re not logged in under your member email. Try signing in again using your original membership email here.Still having trouble? Let us know and we’ll check for you.

Can I update my membership email or info?

Yes! We can help with that — just message us here with your request and we’ll get it updated for you.

I'd like to cancel my membership

No problem! If you joined prior to July 15, 2024, simply log in to your member portal and click on your profile. Then click “billing”. You’ll see the cancel button right there, super simple!If you joined after July 15, 2025, just log in to your member portal and go to the “Manage Membership” section. You’ll see the cancel button right there, super simple!

How do I log into my account on the new Shopify platform?

You can log into your account here

How do I log into my account on the old Thinkific platform?

You can log into your account here.

Please click on the “Forgot Password” option on the log in page here

How do I sign up for the VIP Membership?

You can visit our membership page here to view and select which membership you would like to join. We'd love to have you!

How do I find my member dashboard?

Happy to help. Please make sure you are logged into your account here. Then visit the Private Member Portal here.

I can't remember if I joined the membership before July 2024 or not.

No worries at all.If you think you joined prior to July 2024, please try signing in to your account here.If you are unable to sign in, please try to sign in here on Shopify.If that also doesn't work, you may have a typo in your email address. Please send us an email to: tiffanyhill@thepinkcrumbb.shop

I'd like to upgrade to the Pink Plus or Platinum membership

Not a problem. Please follow these steps:Make sure you are logged in to your accountThen click on "Manage Membership"Cancel your current membership plan (it will not cancel on its own)Sign up for Pink Plus or Platinum at this link using the same email address currently associated with your account.You're all set!

I'd like a refund on my membership

Hello there,Unfortunately, we do not offer refunds on the VIP memberships since members have immediate access to all resources and discount codes. However, we do have a cancel anytime policy which you can read here.If you feel like there has been an error on being charged for your membership, you can email our customer service at: tiffanyhill@thepinkcrumbb.shop

Will my membership automatically renew?

Yes, our monthly and annual memberships auto renew unless you cancel. You can cancel anytime within 48 hours of your next payment.

Can I pause my membership and resume at a later date?

Yes, you can pause your membership at any time without it being fully canceled. You will not be charged during the time you are paused (please make sure to pause within 48 hours of your next billing cycle).To pause, please sign into your account here and click on "Manage Membership".

I ordered a recipe but did not receive the link

Our digital recipe files are sent automatically right after purchase. 🩷 If you don’t see yours, please check your spam/junk folder. 👉 Reminder: The file is only sent if an email address was entered at checkout — without one, there’s nowhere for us to deliver it.If you believe you checked out without entering an email us, please send us an email and we can assist you.

I'm looking for the link to a tool or product I saw Tiffany use

No problem! Tiffany puts all extra links on the resource page below. If you don't see it there, you can also check in the tutorials section of the website (in the menu).👉 Check them out here: Resource Link Page

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Home
Members
Packaging
Packaging Tutorials
- All Packaging Videos
- Dipped Homemade Marshmallows
- Cookie Ideas
  
  End of School Cookies
  Mini Cookie Sandwiches: School Theme
  Chocolate Sugar Cookies: Summer
  Cookie Sandwiches
  Mini Cookie Dippers
  Flower Mold Cookies
  Cookie Cakes
  Mini Pan Cookie Cakes
  Cookie Wrapping
  Buttercream Cookie Cups
  Dipped Cookie Cups
  Cookie Kit in a Box
  Cookie Kit in a Bag
  Cookie Tarts
- Cake Ideas
  
  Dot Cakes
  Chocolate Divine Cakes
  Cake Slices
  Dipped Mini Cakes - 3 Pack
  Dipped Mini Cakes - 4 Pack
  Easy Cake Trays
  Cake Sampler Trays
  Mini Vintage Cakes
  Cake Tacos
  Mini Loaf Cakes
  Butter Cakes
  Mini Cakes in Baking Pans
  Mini Buttercream Cakes
  DIY Cupcake Kit
  Mini Round Cakes with Cake Collar
  Easy Cake Snack Packs
- Dipped Pretzel Ideas
  
  3 Pack Dipped Pretzels
  Single Pack Dipped Pretzels
  Minnie Themed Pretzels
- Cinnamon Roll Ideas
  
  Mini Cinnamon Rolls
  2 Pack Cinnamon Rolls
  Cinnamon Roll Bites
  Single Cinnamon Rolls
- Rice Krispie Ideas
  
  Dipped Round Krispie Treats
  Dipped Krispie Bars
  Lucky Charm Rice Krispie Treats
- Brownie Ideas
  
  Loaded Brownies
  Brownie Sampler Tray
  Buttercream Brownie Bites
  Teacher Brownie Squares
- Fudge Ideas
  
  Cloud Fudge
  All Fudge Recipes
- Banana Nut Loaves
  
  Full Loaves for Dads
  Full Loaves Patriotic
  Mini Banana Nut: Patriotic
  Mini Banana Nut: For Dads
  Banana Bread: Half Loaf
- Pancake and Cookie Mixes
  
  Birthday Pancake Dry Mix
  Sugar Cookie Dry Mix
- Vintage Strawberry Pie
Recipes
- Cake Recipes
  
  Chocolate Divine Cakes
  Cake Sampler Trays
  Cake Tacos
  Butter Cakes
  Mini Loaf Cakes
- Chocolate Sugar Cookies
- Mini Cookie Dippers
- Cinnamon Rolls
- Banana Nut Loaves
  
  Mini Loaves
  Full Loaves
  Half Loaves
- Cloud Fudge
- Dipped Pretzels
- Cookie Cakes
- Buttercream Recipes
- Cake & Buttercream Bundle
- Brownie & Cookie Bundle
- Brownie Sampler Tray
Blog
Contact Us

Country/region

AUD $ | Australia
CAD $ | Canada
USD $ | United Kingdom
USD $ | United States

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